Shipping / Returns
ZAFIRA Shipping info:
ZAFIRA Ships worldwide
Orders are processed Monday-Friday and are shipped within 2-4 business days. (Business days do not include weekends or public holidays.)
Any customs fees or taxes attached to your purchase are the responsibility of the customer.
A flat rate of $10 is charged for domestic shipping in Canada. Canada post requires 5-7 business days for delivery when purchase is processed.
EXPRESS CANADIAN SHIPPING:
Express shipping is offered to Canadians through Canada Post Xpress Post. Delivery is guaranteed in 2 business days upon purchase being processed. $20 flat rate for express postage.
A flat rate of $15 is charged for a tracked package to the USA shipped through Canada Post. After purchase is processed, 7 business days are required for delivery, excluding customs processing time.
A flat rate of $20 is charged for international packages outside of the USA & Canada. Package is sent via Canada Post Small Packet International by Air. There are various delivery standards, but package is expected to arrive in 7 business days.
Free shipping on all orders $250+ before taxes.
**For any additional inquiries about shipping, please contact firstname.lastname@example.org
Zafira Return/Exchange Policy
Full-priced items may be returned for full refund or exchanged if returned in 14 days (Canada) and 28 days (International). If item is returned past refundable date, ZAFIRA has the right to deny refund.
ZAFIRA is not responsible for return postage; this is the customer’s expense. We recommend returning items through traceable mail; any return items not received by ZAFIRA will have no refund issued. ZAFIRA will not issue a refund on items that are not received or are lost in transit.
All merchandise must be returned in original condition with all tags attached. Garment must not be worn, damaged or soiled in any way. ZAFIRA reserves the right to deny return if merchandise is not in original condition.
A return sheet will be included with a ZAFIRA purchase with instructions on the process of returning merchandise in order to receive a refund or exchange.
Once returned item is received to ZAFIRA, please allow 5 business days for a refund to be issued by ZAFIRA. Refunds will be issued to the original credit card or PayPal account that the merchandise was purchased on. You will be notified by ZAFIRA, through your e-mail provided for your ZAFIRA account, when the refund is being processed.
All ZAFIRA accessories are FINAL SALE.
All sale items are FINAL SALE.
All orders may be returned to the address listed below:
103-287 Lacewood Drive
Halifax, NS Canada